Refund policy
Due to the nature of our products, we generally do not accept returns or exchanges for food items. This policy is in place to ensure the safety and quality of all GRAMS products.
If your order arrives damaged, defective, incorrect, or there is an issue with your delivery, please contact us as soon as possible at support@gramsdaily.com. We will assess the situation and, where appropriate, arrange a replacement or refund.
If your order is unopened, unused, and in its original sealed packaging, you may request a return within 30 days of receiving your order. All return requests are subject to approval by GRAMS.
To initiate a return, please contact support@gramsdaily.com with your order number and the reason for your request. If your return is approved, we will provide instructions on how and where to return your package. Returns sent without prior approval will not be accepted.
Once we have received and inspected your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@gramsdaily.com.
Non-Returnable Items
For food safety reasons, we cannot accept returns or exchanges for:
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Opened or unsealed food products
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Products that have been consumed or partially consumed
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Sale items
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Gift cards
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Custom or personalised products
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. To be eligible, the product must be unopened, unused, in its original sealed packaging, and accompanied by proof of purchase.
Contact Us
If you have any questions regarding returns or refunds, please contact us at: support@gramsdaily.com